Refund policy

Refund & Return Policy

Last Updated: October 15, 2026

At Modern Moto, LLC, we want you to be confident in every purchase. Whether you're upgrading your electric dirt bike or building your next custom ride, we're committed to providing quality products and dependable customer service.

Please review our return and refund policy before placing your order.

1. Return Eligibility

We accept returns on eligible products within 30 days of delivery.

To qualify for a return, the item must:

Be unused, uninstalled, and unmodified.
Be in its original condition and packaging.
Include all original hardware, accessories, instructions, and components.
Have proof of purchase or a valid Modern Moto order number.

Products showing signs of installation, riding, wear, modification, or damage caused after delivery are not eligible for discretionary returns.

All returns require prior authorization from Modern Moto.

2. How to Start a Return

To request a return, contact our customer support team:

Email: support@modernmotostore.com

Please include:

Your order number.
The product you wish to return.
The reason for your return.
Photos of the product and packaging, if requested.

Once your return request is reviewed and approved, we will provide instructions for returning your item.

Do not send products back without receiving return authorization. Unauthorized returns may be refused.

3. Return Shipping Costs

For approved returns due to customer preference, incorrect ordering, or compatibility mistakes:

Customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless otherwise required by law.
We recommend using a trackable shipping service.

If your return results from an incorrect, defective, or damaged product, Modern Moto will work with you to arrange an appropriate resolution, including return shipping where required by law.

4. Non-Returnable Items

The following items are generally not eligible for discretionary returns:

Products that have been installed, used, ridden with, or modified.
Products damaged through improper installation, misuse, or neglect.
Custom-made or personalized products.
Special-order products identified as non-returnable before purchase.
Clearance or final-sale merchandise clearly identified as such before purchase.
Items missing original components, hardware, or packaging.

These exclusions do not affect any rights you may have under applicable consumer protection laws.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@modernmotostore.com.

Include your order number, a description of the issue, and clear photographs of the product and packaging when available.

We will review the issue and determine an appropriate resolution, which may include a replacement, exchange, refund, or manufacturer warranty assistance.

6. Product Compatibility & Fitment

Modern Moto sells aftermarket parts and accessories for electric dirt bikes and related powersports vehicles.

Customers are responsible for verifying product compatibility with their specific bike, model, and configuration before purchasing.

If you order an incompatible product, it may be returned within the applicable return window provided it meets our return eligibility requirements.

Products that have been installed, modified, or damaged while attempting installation are not eligible for discretionary returns.

If you have questions about fitment, please contact us before placing your order.

7. Exchanges

Exchanges may be available for eligible, unused products, subject to inventory availability.

To request an exchange, contact us before returning your item.

If a direct exchange is unavailable, you may be asked to return the eligible product for a refund and place a new order.

Additional shipping charges may apply.

8. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method, unless otherwise agreed or required by law.

We aim to process approved refunds within 5 business days after inspection.

Please allow additional time for your bank or payment provider to post the refund to your account.

Original shipping charges are generally non-refundable for discretionary returns.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment or ships.

Once an order has been processed for shipment or dispatched, cancellation may no longer be possible.

If your order has already shipped, you may request a return in accordance with this policy.

10. Third-Party & Supplier-Fulfilled Products

Certain products sold by Modern Moto may be shipped directly from our authorized suppliers, manufacturers, or fulfillment partners.

Return procedures for these products may vary depending on the fulfillment arrangement.

Any product-specific return restrictions will be disclosed where applicable before purchase.

All return requests should be initiated through Modern Moto unless otherwise instructed.

11. Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available under applicable consumer protection laws.

This includes rights relating to defective merchandise, products that do not match their descriptions, and other circumstances in which a refund or remedy is legally required.